Questions We Get Asked the Most
Can I visit Plutus Marble without an appointment?
Yes, you can visit us without having a prior appointment. Since choosing the right marble or stone surface is a highly visual and tactile experience, we encourage you to come explore our selection in person.
However, it’s important to remember that our facility is a working warehouse. That means there will be active equipment, moving slabs, and staff operating machinery, so we kindly ask all visitors to proceed with caution. For a more in-depth consultation or if you have specific material needs, scheduling an appointment ahead of time can ensure dedicated assistance.
What safety guidelines should I follow during my visit?
Your safety is our top priority while you’re visiting our warehouse. Because we operate in an industrial environment, we strongly advise all guests to be mindful of their surroundings. Please do not attempt to move or touch any slabs- these are heavy materials that require specialized equipment and trained staff to handle safely.
We also want to make it clear that pets and firearms are not permitted inside the facility (with the exception of documented service animals). Following these safety measures helps ensure a smooth and secure experience for everyone on-site.
Can slabs be moved for viewing on Saturdays?
No, we do not move slabs for viewing on Saturdays. While you’re more than welcome to browse our selection, we recommend planning your visit during the week if you want to see specific materials moved or set side-by-side for comparison.
This policy is in place because our warehouse team operates with limited staff on Saturdays, and moving slabs safely requires the right personnel and equipment. If you’re working with a contractor or designer, it’s a good idea to coordinate your visit during weekday hours when we can provide full support.
How many slabs can I request to have moved during a visit?
While we understand that seeing multiple slabs in person is helpful when making design decisions, there are practical and safety limitations to how many slabs we can move during any one visit.
The number may vary based on current workload and staffing, but in general, our team can only move a limited number of slabs per customer appointment. We encourage you to come prepared with a shortlist of preferred materials so we can focus on helping you make the best choice while keeping the warehouse workflow safe and efficient for everyone.
Will I be notified before my “on-hold” slabs are released?
No, Plutus Marble does not call homeowners before releasing slabs that have been placed “on hold.” We strongly encourage you to stay in regular contact with your contractor, designer, or industry professional to coordinate selections and timelines.
Our team will work directly with trade professionals to manage the logistics, but once a slab hold period expires, it may be released back into inventory without notice. Communication is key- make sure your industry contact is fully looped in to avoid any misunderstandings or delays.
Start a Conversation with Our Support Team, Now!
If you have any questions about our products or would like to learn more about the services we offer, feel free to reach out. Simply fill out the contact form, and a member of our support team will get in touch with you as soon as possible.